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Most products on woommart are returnable as long as you return all original packaging, paperwork and parts in new and unused condition.
You can return them for free only when there is manufacturing defects or woommart’s mistakes.
If you need to return the item, please contact Customer service ask for returned address. Please note there is a time limit: in 30 days since you receive the product.
Address:HEPING LU 5 HAO 5-18 CHONGQING Chongqing, China
1. Contact the customer service supporter of Woommart, explaining why you want to return the products.( Provide us with related videos or photos if you think it is an unsatisfactory product.)
2. Our customer service supporter will send return address to your email.
3. Send back the original package and send the tracking number to our customer service supporter.
4.Refunds for the returned items will be processed in 1- 4 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds.
1. We would refund you in 2 days if the products haven't been shipped out; if the products are already on the transportation, we won’t begin to refund until we receive and examine the returned products.
2. All refunds will be returned to the same credit card which is used to pay the order or the Paypal account.
1. We will fully refund when there is quality problem or mistakes caused by us such as ship the wrong product,damage, etc.
2. We will only return 80% if you return it for personal reasons such as you chose the wrong prouct, you don't need the product any more etc.
3.The order can be cancelled for free if it hasn’t been shipped.
Below situations will charge shipping fee for returning and resending:
1. You cancel the order when the package has been shipped.
2. You refuse to receive the package when it arrives other than the reason that the package is seriously damaged during shipment.
1. Most of our products’ insurances are undertaken by our manufacturers in case there should be defects in materials or workmanship. So the longevity of warranty period varies among different products.
2. In 180 days when you receive the product, the manufacturer is responsible for its insurance. During this period, the manufacturer’s warranty policies and procedures take effect.
3. If you find the product has manufacturing defects, feel free to contact us. We will assist you to claim compensation from the manufacturer.